FAQ
1. What products does SELLTEX sell?
SELLTEX specializes in stylish, high-quality women’s bags, including handbags, shoulder bags, totes, and related accessories.
2. Where is SELLTEX located?
Our business address is:
4403 15TH AVE STE 492, Brooklyn, NY 11219, United States
3. How long does order processing take?
Orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, you will receive tracking details via email.
4. How long does shipping take?
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U.S. orders: 5–10 business days after processing
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International orders: 10–20 business days (depending on destination and customs)
Delivery times are estimates and may vary.
5. Do you offer international shipping?
Yes, we ship internationally to selected countries. Shipping availability and costs are calculated at checkout.
6. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. Any promotions or free shipping offers will be displayed on the website.
7. Will I receive a tracking number?
Yes. Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates.
8. Can I change or cancel my order?
Orders may be changed or canceled within 12 hours of placement. Once an order has been shipped, it cannot be modified or canceled.
9. What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused, unworn, and in original packaging. Proof of purchase is required.
Please review our Return & Refund Policy for full details.
10. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
11. How long does it take to receive a refund?
Approved refunds are processed within 5–10 business days after inspection and issued to the original payment method.
12. What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund.
13. Do you offer exchanges?
Yes, exchanges are available depending on product availability. If the requested item is unavailable, a refund will be issued.
14. Are your payment methods secure?
Yes. All payments are processed securely through trusted third-party payment providers. SELLTEX does not store your payment information.
15. Do you collect personal information?
Yes, we collect only the information necessary to process orders and provide customer support. For details, please review our Privacy Policy.
16. How can I contact customer support?
You can reach us using the details below:
SELLTEX
📍 4403 15TH AVE STE 492, Brooklyn, NY 11219
📞 845-488-8769
📧 support@selltexdirect.com
17. Do you offer promotions or discounts?
From time to time, we may offer promotions or discounts. Subscribe to our emails or check our website for updates.
