Return & Refund Policy
At SELLTEX, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before making a purchase.
Returns Eligibility
We accept returns under the following conditions:
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Items must be returned within 14 days of delivery
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Products must be unused, unworn, and in original condition
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Items must include original packaging, tags, and accessories
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Proof of purchase (order number or receipt) is required
Returns that do not meet these conditions may be refused.
Non-Returnable Items
The following items are not eligible for return or refund:
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Items marked as Final Sale
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Used, worn, or damaged items caused by customer use
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Gift cards
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Items returned after the 14-day return window
Return Process
To initiate a return:
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Contact us at support@selltexdirect.com within 14 days of delivery
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Provide your order number and reason for return
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Our support team will provide return instructions
Do not send items back without contacting us first.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping charges are non-refundable
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We recommend using a trackable shipping service
SELLTEX is not responsible for lost or damaged return shipments.
Refunds
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Once we receive and inspect your return, we will notify you of approval or rejection
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Approved refunds will be issued to the original payment method
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Refund processing time: 5–10 business days after approval
Bank or payment provider processing times may vary.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery
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Include clear photos of the item and packaging
We will arrange a replacement or refund at no additional cost.
Exchanges
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Exchanges are subject to product availability
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If the requested item is unavailable, a refund will be issued
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank or payment provider
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Contact your credit card company
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If the issue persists, contact us at support@selltexdirect.com
Contact Information
For return or refund inquiries, please contact:
Business Name: SELLTEX
Category: Women’s Bags
Address:
4403 15TH AVE STE 492
Brooklyn, NY 11219
United States
Phone: 845-488-8769
Email: support@selltexdirect.com
